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Communicating with frontline colleagues in times of crisis 

This is a recording of our virtual event. Simply enter your details to get access to the recording. 

  • Sarah Carlucci, regional manager, Co-op
  • Bridget Lea, MD, North, Sainsbury's
  • Louise Stonier, Chief People and Legal Officer, Pets at Home
  • Dave Lancefield, SVP, EMEA, Reflexis
You will learn:
      • The innovative ways global retailers are dealing with the increase in returns
      • The safety implications of returning items during the coronavirus outbreak
      • How retailers can communicate returns policies with transparency and clarity to limit fraud
      • How online retailers can protect their businesses from returns fraud during this unplanned peak period