Our first masterclass will focus on CX, brand relevance and culture and purpose to help retailers forge a path ahead.
9.30-9.40am
Welcome from Retail Week’s Lisa Byfield-Green
9.40-10.20am
Beyond channels: Powering CX throughout the shopper journey with introduction from CX specialists Reputation.com
Winning strategy: CX
Panel discussion
with
Millie Lloyd, Customer Experience Manager UK & Ireland, L’Occitane
Zsuzsa Hordai, International Strategic Projects, Spar International
George MacDonald, Executive Editor, Retail Week
10.20-10.45am
The widening wealth gap: Preparing for polarising shifts in consumer spend
Winning strategy: Brand relevance and evolution
Keynote with Will Trump, Head of Behavioural Insights Group, iptiQ by Swiss Re
10.45-10.50am
Coffee break
Your chance to reflect on the winning strategies discussed so far and consider how you can adopt them into your plans for the year ahead.
10.50-11.30am
Winning the war for talent with new ways of working
Winning strategy: Culture and purpose
Panel discussion
with
Leanne Cahill, Chief Executive, Bravissimo
Alex Duncan, Global Director of Strategy, Data and Digital, Costa Coffee
Sue Tunmore, Food HR Director, Co-op
Hugh Radojev, Senior Reporter, Retail Week