John Lewis Director of Online Trading and Multichannel opened Retail Week's inaugural Ecommerce Week with an in-depth presentation into the retailer's digital strategy.
Co-op Head of Last Mile and Customer Grace Wilkinson explained 'How to build your ecommerce customer service dream team' on a panel alongside Paradise Row Founder Nika Diamond-Krendel and Zendesk SVP Global Digital and Regional Marketing Prelini Udayan-Chiechi.
Fat Face Head of Digital Liam Price took part in an in-depth fireside chat on 'Returns: From nightmare to opportunity'.
Other retailers that spoke included B&Q Customer and Digital Director Paddy Earnshaw and Wakuda Co-founder Nathaniel Wade.
Register and watch the virtual masterclass now.