Building tomorrow's retail workforce: How to work smarter

New technology, tools and ways of working have been critical during the past six months.

Many retailers have built leaner, faster businesses, better able to serve the customer.

As we face the toughest trading conditions of a lifetime, your staff need tools to boost communication, collaboration and productivity.

Is your business best set up to weather the storm?

Retail Week, in partnership with Rackspace Technology hosted this virtual event on how retail’s leaders have worked smarter and built more efficient businesses. Joined by a panel of experts, including M&S stores director Helen Milford, Microsoft retail industry director Ali Rezvan, and Rackspace Technology chief technology officer EMEA Simon Bennett, find out:

- The tools and technology that have improved staff productivity during lockdown and beyond
- What new roles, responsibilities and procedures are now needed
- How retailers can facilitate better communication between staff and management
- What data and analytics are crucial to optimising performance