Retail – never the same again?

The period from April to October 2020 has been one of the most testing times for UK retail and has separated the industry’s winners and losers.

However, one thing shared by all retailers is that it’s been a time of learning and adaptation.

Back in June, Marks & Spencer chief executive Steve Rowe said the “world will never be the same again”. While some customer habits will return to normal, “others have changed forever”, he stated.

So, what are the habits and trends that have returned to relative normality? Which areas of retail will never be the same again? And what trends will stick as we enter 2021? 

Hear from Watches of Switzerland Group UK executive director Craig Bolton, Waterstones retail director Luke Taylor, and JRNI chief customer officer Hayley-Jayne Cone on topics including:
- Customer habits and behaviours that will remain, and those that will change forever
- Identifying new speed bumps in the path to purchase
- The steps retailers can take to future-proof their business and mitigate risks


FOR ALL ENQUIRIES, PLEASE CONTACT

Hannah Brown
E: [email protected]

© 2020 RWRC, home of Retail Week and World Retail Congress and part of Ascential PLC, will use your personal information to give you access to this content and to send you communications about Retail Week and World Retail Congress. We will contact you by email and you can unsubscribe at any time. We encourage you to read our Privacy and Cookies Policy.