Our first masterclass will take a deep dive into improving customer lifetime value using tech to bolster loyalty, the future of frictionless payments and the potential of augmented reality and its family of technologies to transform businesses.
9.30am-9.35am
Welcome from Isobel Chillman, Relationships Director, Retail Week
9.35am-10.05am
Improving customer lifetime value: why you should rethink targeting new customers
Fireside chat with:
Chris Chalmers, Marketing and Digital Director, Studio Retail Group
Megan Dunsby, Commercial Content Editor, Retail Week
10.05am-10.45am
Breaking the CX ceiling: How customer-facing solutions are transforming retail
Panel discussion. Speakers include:
James Brewer, Digital and Brand Director, DFS
Simon Leesley, Managing Director, Stitch Fix
David Morton, Solutions Director, Arvato
Grace Bowden, Head of Content, Retail Week
10.50am-11.30am
The future of payments: the smart tech and rewards driving seamless shopping
Panel discussion. Speakers include:
Paul Airey, Head of Technology Solutions, Marks & Spencer
Jonathan Holmes, Founder and Chief Executive, LuxDeco
Mike Jordan, Chief Executive, Bink
Lisa Byfield-Green, Research Director, Retail Week