Delivering an online Christmas: How to achieve your peak performance

Delivering an online Christmas: How to achieve your peak performance

Retail has been operating at breakneck speed all year and the peak season could send that into overdrive.

Huge swathes will shop online during Black Friday, Cyber Monday and in the run-up to Christmas, desperate to avoid a second wave of Covid-19 by reducing the time they spend in physical stores.

During China’s Spring Festival, at the height of the outbreak in the East, etail giant Alibaba’s online supermarket Hema saw orders increase by 200% year on year, while rival JD.com’s grocery sales were up 470%.

We’ll be joined by a panel of leading retailers and experts including The Entertainer founder and executive chair Gary Grant, clothing retailer Apricot head of ecommerce Pahul Ahluwalia, and Metapack vice president of global product Duncan Licence. Together, we will discuss:

- Why dynamic delivery options and choice is critical in a crowded market
- The importance of having a diverse carrier base
- How to fulfil a spike in online orders, profitably
- How to improve the entire delivery experience, from tracking to returns


FOR ALL ENQUIRIES, PLEASE CONTACT

Hannah Brown
E: [email protected]

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