00:00-05:20
Welcome from Aditya Kishore, Director of Insights at WARC.
05:20-45:14
Retail’s CX revolution: Bridging the gap between online and offline
Moderated by Retail Week Head of Content Grace Bowden. Speakers include:
Pete Markey, UK Chief Marketing Officer, Boots
Jos Harrison, Global Head of Brand Experience and Design, at Reckitt
Sabeha Mohamed, Head of UK Marketing, Eventbrite
45:14-1:14:40
Tapping into the DTC opportunity: Learning from a retail disruptor
Fireside chat with Aron Gelbard, Chief Executive and Co-Founder, Bloom & Wild , hosted by Helen Murray, Chief Customer Solutions Officer, Webhelp
1:14:40-1:53:26
Is your strategy up to scratch with today’s ethical consumer?
with
Caroline Laurie, Director of Responsible Business, Kingfisher
James Newman, Head of Retail EMEA, GreyOrange
Eileen Willett, Co-founder, Cucumber Clothing