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From tapping into new consumer demographics to building an effective loyalty programme, our virtual Consumer Week masterclass gives you exclusive insights to better serve your customers against inflationary pressures.
Hear from retailers and industry experts on what consumers want and expect from brands, both in 2022 and the year ahead.
9:00am–9.10am – Welcome address
Opening our Consumer Week virtual masterclass is author and Amazon expert Natalie Berg, who will give her take on the current consumer landscape and how retailers are tackling the cost-of-living crisis.
Panel discussion – Building bonds with Gen Z, Alphas, Digital Arrivals and beyond: winning the next generation of shoppers
with
Rasmus Brix, Managing Director, Pandora
Georgia Kinahan, Senior Content Manager, Retail Week
Elissa Quinby, Senior Director of Retail Marketing, Quantum Metric
Giovanna Vieira, Marketing Manager, Rotaro
Fireside chat - Future-fit tech: From AR to Z – the innovations transforming the path to purchase
with
Tom Ward, Chief Ecommerce Officer, Walmart
Luke Tugby, Editor, Retail Week
Panel discussion - The cost of loyalty: how data can help you cut through a price-driven market
with
AJ Patel, Global Head of Ecommerce, REN Clean Skincare
Jay Wright, Chief Executive, Virgin Wines
Lisa Byfield-Green, Research Director, Retail Week