Thursday 29 September 2022, 8.30am to 11.30am BST | The Form Rooms, London
8.30am–9.00 am – Breakfast and networking
9:00am–9.10am – Welcome address by Peter Williams, Chair of Mister Spex and former Chair of Superdry, Asos, Boohoo and Domino’s
9.10am–9.45am – Panel discussion - The best CX bets: Where to find the biggest bang for your buck
with
Rob Harris, Vice-President of Commercial, Deliveroo
Richard Hammond, Chief Executive and Founder, Uncrowd
Constanze Freienstein, Managing Director, Lands’ End Europe
Megan Dunsby, Senior Commercial Content Editor, Retail Week
9.45am–10.10am – Fireside chat - Seizing store opportunities: what consumers really want from physical retail
with
James Knowles, Head of Content Innovation, Retail Week
Kris Hamer, Director of Insight, British Retail Consortium (BRC)
Ross Monaghan, Sales Director, Pandora
10.10am–10.30am – Coffee and networking break
10.30am–11.05am – Panel discussion - Retail future: Where to invest today to avoid falling behind tomorrow
with
Hector Hickmott, Director of Sales, HSO
Jasper Sutcliffe, publisher and affiliate manager, Bookshop.org
Emily Kraftman, Managing Director - UK and Europe, Who Gives A Crap
11.05am–11.30am – Fireside chat - Getting (even) smarter on social: elevating engagement and building brand communities
with
Shira Feuer, Chief Marketing Officer, Trinny London
moderated by
Rosie Shepard, Reporter, Retail Week
The Summit is only open to retailers and retail brands - once you've registered your interest we'll confirm your place