Consumer Summit 2023

Thursday 29 September 2022, 8.30am to 11.30am BST | The Form Rooms, London

8.30am–9.00 am – Breakfast and networking

9:00am–9.10am – Welcome address by Peter Williams, Chair of Mister Spex and former Chair of Superdry, Asos, Boohoo and Domino’s

9.10am–9.45am – Panel discussion - The best CX bets: Where to find the biggest bang for your buck
Rob Harris, Vice-President of Commercial, Deliveroo
Richard Hammond, Chief Executive and Founder, Uncrowd
Constanze Freienstein,
Managing Director, Lands’ End Europe

Megan Dunsby, Senior Commercial Content Editor, Retail Week

9.45am–10.10am – Fireside chat - Seizing store opportunities: what consumers really want from physical retail
James Knowles, Head of Content Innovation, Retail Week
Kris Hamer, Director of Insight, British Retail Consortium (BRC)
Ross Monaghan,
Sales Director, Pandora

10.10am–10.30am – Coffee and networking break

10.30am–11.05am – Panel discussion - Retail future: Where to invest today to avoid falling behind tomorrow
Hector Hickmott, Director of Sales, HSO
Jasper Sutcliffe, publisher and affiliate manager,
Emily Kraftman, Managing Director - UK and Europe, Who Gives A Crap

11.05am–11.30am – Fireside chat - Getting (even) smarter on social: elevating engagement and building brand communities
Shira Feuer, Chief Marketing Officer, Trinny London
moderated by
Rosie Shepard, Reporter, Retail Week

The Summit is only open to retailers and retail brands - once you've registered your interest we'll confirm your place