Watch Accelerating Ecommerce Week's virtual masterclass to come away with tangible insights on how to meet the CX expectations of today’s shoppers, what the ecommerce supply chains of tomorrow will look like and how to make data – underpinning all online strategies – your advantage.
AGENDA
Welcome from Ella d’Amato, Managing Director and Chief Marketing Officer, True Capital
CX expectations: Deepening online engagement by surprising and delighting
In conversation with… Jon Davies, Digital Director, Three
with
Jon Davies, Digital Director, Three
Lisa Byfield-Green, Research Director, Retail Week
Peter Lorant, Chief Operating Officer EMEA, Zendesk
Fuelling growth: The future of ecommerce supply chains
Panel discussion
with
Helena Chermet Di Favro, EMEA Presales, Workato
Chris Conway, Ecommerce Director, the Co-op
Megan Dunsby, Senior Commercial Content Editor, Retail Week
Rosie Hartman, Strategy Lead, Hirestreet
Jean-Philippe Nier, Head of Ecommerce UK and Ireland, The Kraft Heinz Company
Data 3.0: Elevating your ecommerce marketing strategy
Panel discussion
with
Celia Wilson, Director of Data and Insights, Moonpig
Rob Feldmann, Chief Executive, BrandAlley
Martin James, UK Director for Retail, Precisely
Joe Tinston, Chief Product Officer, Bloom & Wild
Megan Dunsby, Senior Commercial Content Editor, Retail Week