DAY ONE: Tuesday 22 September

Inside the mind of the new shopper

This is a recording of the sessions that took place on 22 September. To watch the sessions on demand, please complete this registration form.

WELCOME: Retail in 2020: who got it right?
• Lisa Byfield-Green, head of insight, RWRC

KEYNOTE: The great customer experience redesign
Sponsored by VMLY&R
• Karen Boswell, EMEA CXO, VMLY&R
• Charlie Wade – Head of D2C & Commerce, VMLY&R NY

PANEL: How well do you really know your shopper?
Sponsored by Epsilon-Conversant
• Jane Shepherdson, chief exec, MyWardrobeHQ
• Paul Kendrick, chief exec, Studio Retail Group
• Michael Thomson, chief exec, Pour Moi
• Ben Foulkes, senior business development director, Epsilon-Conversant